Privacy Policy

1. Introduction

Welcome to Shopify WhatsApp Agent ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

1.1 Scope

This Privacy Policy applies to:

• Our website and web application
• Our mobile application (if applicable)
• Our API and backend services
• Our customer dashboard and admin panel
• All related services and features

1.2 What We Do

Shopify WhatsApp Agent is a platform that helps e-commerce businesses (specifically Shopify store owners) recover abandoned shopping carts and increase customer engagement through WhatsApp messaging. Our service integrates with Shopify stores to:

• Detect when customers abandon their shopping carts
• Send personalized recovery messages via WhatsApp
• Track customer interactions and engagement
• Provide analytics and ROI reporting
• Manage message templates and customer communication

2. Information We Collect

We collect information in several ways to provide and improve our Service. This includes information you provide directly (account details, configuration data, message content, customer contact information, communications with us), information collected automatically (usage data, cookies, device and location data), and information from third parties (Shopify, WhatsApp / Meta, payment processors, analytics and infrastructure providers).

2.1 Information You Provide Directly

When you create an account and configure your store, we may collect:

- Full name, email address, phone number
- Business name, address, website URL, Shopify store URL
- WhatsApp business phone number
- Payment information (processed by our payment provider)
- Shopify and WhatsApp integration credentials
- Message templates and configuration preferences

We use this information to create and manage your account, integrate with your Shopify and WhatsApp accounts, send messages on your behalf, customize your recovery strategy, and comply with legal obligations.

2.2 Information Collected Automatically

When you use our Service, we automatically collect usage and technical data such as pages visited, actions taken, device and browser information, IP address, and cookie identifiers. This helps us operate, secure, and improve the Service.

2.3 Information from Third Parties

We receive additional information from Shopify (store and checkout data), WhatsApp / Meta (message delivery and interaction data), payment processors (transaction status), and other service providers that help us deliver the Service.

3. How We Use Your Information

We use your information to deliver and improve the Service, including:

• Creating and managing your account and billing
• Integrating with your Shopify store and WhatsApp account
• Sending abandoned cart and engagement messages on your behalf
• Providing analytics, reporting, and personalization
• Responding to support requests and communicating with you
• Protecting security, preventing fraud, and complying with law

With your consent, we may also use your information for marketing communications and to generate aggregated, anonymized statistics and benchmarks.

4. How We Share Your Information

We share information only when necessary, for example with:

• Shopify, to operate your store integration
• WhatsApp / Meta, to send and track messages
• Payment processors, to handle billing securely
• Cloud, analytics, email, and support providers that process data on our behalf under data processing agreements
• Authorities, where required by law or to protect rights and safety

We do not sell personal information or share customer contact data with third parties for their independent marketing purposes.

5. Data Security

We implement technical and organizational measures such as TLS encryption, secure password hashing, access controls, network security, monitoring, and regular security reviews to protect your data. However, no system is completely secure. You are responsible for keeping your password and devices safe and notifying us of any suspected unauthorized use.

6. Data Retention

We retain your information only as long as necessary to provide the Service and comply with legal obligations. For example:

• Account data is kept while your account is active and deleted within a reasonable period after closure.
• Message and interaction data is generally kept for up to 12 months.
• Abandoned cart data is typically retained for around 90 days.
• Billing and transaction data may be retained for up to 7 years.

7. Your Privacy Rights

Depending on your location (for example, under GDPR in the EU/EEA or CCPA in California), you may have rights to access, correct, delete, or restrict processing of your personal data; receive a copy of your data; object to certain uses; or lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details in the Contact section below. We will verify your identity and respond within the time required by applicable law.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

9. International Data Transfers

We may transfer your data internationally using safeguards such as Standard Contractual Clauses and data processing agreements to ensure an adequate level of protection consistent with this Privacy Policy.

10. Third-Party Links and Services

Our Service may contain links to or integrations with third-party services such as Shopify, WhatsApp / Meta, analytics providers, and payment processors. Their privacy practices are governed by their own policies, which we encourage you to review.

11. Cookies and Tracking

We use cookies and similar technologies (essential, performance, preference, and marketing cookies) to remember your settings, secure your session, understand usage, and measure performance. You can manage cookies via your browser settings and, where provided, our cookie banner.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you can contact us at:

Email: privacy@yourcompany.com
DPO: dpo@yourcompany.com
Response time: We aim to respond within 5 business days, and within 30–45 days for formal legal requests.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last Updated" date at the top of this page and, for material changes, provide additional notice. Your continued use of the Service after changes become effective constitutes acceptance.

14. Compliance and Standards

We aim to align with major data protection regulations (such as GDPR, CCPA, and other applicable laws) and follow industry security best practices (including ISO 27001 / SOC 2–style controls and OWASP guidance).

15. Glossary

• Personal information: Any information that identifies or can identify an individual.
• Processing: Any operation performed on personal data (collection, storage, use, etc.).
• Controller / Processor: Entities that determine purposes and means of processing, or process on behalf of controllers.
• GDPR / CCPA: Major privacy laws in the EU and California.

16. Acknowledgment

By using Shopify WhatsApp Agent, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please do not use our Service.